These Terms of Service ("Terms") govern your access to and use of Restaurant Platforms("Restaurant Platforms," "we," "us," or "our") and the websites, dashboards, APIs, and services we operate (collectively, the "Service"). By creating an account, signing in, or using the Service, you agree to these Terms.

These Terms set out the agreement between you and Restaurant Platforms for use of the Service. They are provided for general information and do not constitute legal advice. If you have questions about these Terms, contact us at support@restaurantplatforms.com.

1. The Service

Restaurant Platformsprovides multi-tenant SaaS infrastructure that lets restaurants and food businesses (each a "Tenant") take direct online orders, manage menus, accept reservations, run their staff operations, and operate AI-assisted customer and management tools. The Service is intended for legitimate business use by Tenants and their authorised team members.

2. Accounts

To use the Service you must create an account, provide accurate information, keep your credentials confidential, and be responsible for all activity under your account. You must be at least the age of majority in the Province of Ontario, Canada to enter into these Terms. If you create an account on behalf of a business you represent that you have authority to bind that business to these Terms.

3. Subscription plans, trials, and fees

We offer multiple subscription plans listed on our pricing page. Plans may include free trial periods. Plan features, included quotas (orders per month, AI message limits, etc.), and prices are described on the pricing page in effect when you subscribe. Subscription fees are billed monthly or annually in advance. We may change plans, features, or prices on at least 30 days' notice; changes apply at the start of your next billing cycle.

Payments are processed by Stripe, Inc. By subscribing you authorise us to charge your payment method on file each billing cycle. Late or failed payments may result in suspension of the Service. All fees are non-refundable except as required by law or expressly stated.

4. Stripe Connect, end-customer payments, and platform fees

Tenants who accept end-customer orders must connect a Stripe Connect Standard account. End-customer payments are processed by Stripe; funds settle to the Tenant's connected Stripe account. Stripe's standard processing fees apply. We do not take a commission or per-order fee on end-customer transactions; your subscription plan (see Section 3) is the only fee we charge. We are not a party to the contract between a Tenant and its end-customer; the Tenant is solely responsible for fulfilment, taxes, refunds, chargebacks, and consumer-law compliance.

5. Acceptable use

You agree not to:

Use the Service for any illegal, harmful, deceptive, or fraudulent purpose;
Sell prohibited goods, controlled substances, or items prohibited by Stripe or applicable law;
Misrepresent your identity, affiliation, or food-business credentials;
Reverse engineer, scrape, or extract data from the Service in bulk except via our documented APIs;
Interfere with the Service's operation, attempt to bypass rate limits, or upload malware;
Use the Service to send unsolicited marketing communications;
Use the Service's AI features to generate content that violates our or our model providers' acceptable-use policies (illegal content, sexual content involving minors, harassment, etc.).

6. Tenant data, customer data, and ownership

You retain all rights to your menu, branding, photographs, customer lists, order data, and other content you submit ("Tenant Data"). You grant us a limited, non-exclusive licence to host, process, display, and transmit Tenant Data solely to operate the Service for you. We do not sell Tenant Data, end-customer data, or order data, and we will not use such data to train any AI model.

Tenant Data is segregated by tenant identifier with row-level security. End-customer personal data collected through your storefront (name, email, phone, address) belongs to the end-customer and is processed by us as your data processor for the purposes set out in our Privacy Policy.

7. AI-generated content and recommendations

The Service includes AI-powered customer and management assistants. AI output is generated by third-party models and may be inaccurate. You are responsible for reviewing AI-generated content before relying on it for menu descriptions, pricing decisions, allergen statements, marketing copy, or operational decisions. We make no warranty as to the accuracy, completeness, fitness for purpose, or compliance with food-safety or labelling regulations of AI output. Allergen and dietary information must be confirmed with the Tenant's kitchen.

Data ownership

You own your data. As between you and Restaurant Platforms, your restaurant owns its customer records, reservations, menus, orders, loyalty data, and employee records. You can export this data at any time, and you keep it if you leave.

Restaurant Platforms owns the platform. We own and retain all rights to the software, algorithms, workflows, network benchmarks, aggregate and de-identified datasets, AI models, and the operational insights generated by the platform. Nothing in your use of the Service transfers ownership of these to you.

We grant you a limited right to use the Service and its outputs for your own restaurant during your subscription. We claim no ownership of your underlying records, and you claim no ownership of the platform that produces and serves them.

AI training & platform learning

Your customer data and your restaurant's identifiable data are not used to train public or third-party foundation AI models. Restaurant Platformsdoes not sell your data and does not feed your guests' personal information into external model training.

Restaurant Platforms may use de-identified, aggregated usage patterns to improve its own product — including recommendations, forecasting, the Restaurant Intelligence Network, and automation. This platform learning operates only on information that does not identify a specific customer, employee, restaurant, or transaction.

Where the platform uses third-party AI providers to generate recommendations or drafts, those providers process the necessary inputs on Restaurant Platforms's behalf to return a result, under terms that do not permit using your content to train their general models.

Aggregated & de-identified data — the Restaurant Intelligence Network

Restaurant Platformsmay collect, aggregate, anonymize, and de-identify operational and usage information across participating restaurants to generate benchmarks, industry insights, forecasting models, AI recommendations, and platform analytics (the "Restaurant Intelligence Network"). This helps every participating restaurant see how it compares and improves the recommendations the platform can offer.

De-identified aggregates never identify, and are not designed to identify, an individual customer, employee, restaurant, or transaction. A benchmark is displayed only when enough participating restaurants exist in a group to reasonably prevent any individual restaurant from being identified. No customer or employee personal information is ever included in these aggregates.

Participation in the Restaurant Intelligence Network is presented to you transparently and can be turned off at any time from your settings. Aggregated and de-identified intelligence derived in this way is owned by Restaurant Platforms.

8. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-transferable, revocable licence to access and use the Service per these Terms during your subscription. No other rights are granted.

9. Suspension and termination

You may cancel at any time from your admin dashboard. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that risks the security, stability, or reputation of the Service or other Tenants. We will provide notice where reasonable. On termination your right to access the Service ends; we will retain Tenant Data for a reasonable wind-down period and then delete it per our retention schedule.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT (INCLUDING AI OUTPUT) WILL BE ACCURATE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

12. Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising out of (a) your Tenant Data; (b) your use of the Service in violation of these Terms or applicable law; (c) any failure to fulfil end-customer orders; or (d) your handling of food-safety, labelling, allergen, or licensing matters.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute will be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada. Each party waives any right to participate in a class action.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms can be sent to support@restaurantplatforms.com. Our legal address is Toronto, Ontario, Canada.