Restaurant Platforms ("Restaurant Platforms") uses AI throughout the platform — for example to forecast labour, suggest schedules, surface financial insights, draft marketing, and draft replies to reviews. This policy explains how that AI is meant to be used. It is provided for general information and does not constitute legal advice.

AI recommendations are advisory

AI outputs are recommendations and drafts, not decisions. They may be inaccurate or incomplete. You remain responsible for reviewing and approving any business decision, communication, price, schedule, marketing campaign, or guest-facing action before it takes effect.

Human approval for actions

Where the platform can act on a recommendation (for example, sending a message or making a change), sensitive actions require your approval first. Nothing important happens automatically without a human in the loop, subject to any automation settings you explicitly enable.

AI activity is logged

AI-assisted and AI-executed actions are recorded in an audit trail capturing who, what, when, and the AI's involvement — so there is always an accountable record of decisions.

Accuracy and judgement

Forecasts are estimates based on past data and may differ from actual results. Financial figures are AI-generated estimates and are not financial, accounting, or tax advice; verify them against your records. Allergen, dietary, and food-safety information must always be confirmed by your kitchen.

AI training & platform learning

Your customer data and your restaurant's identifiable data are not used to train public or third-party foundation AI models. Restaurant Platformsdoes not sell your data and does not feed your guests' personal information into external model training.

Restaurant Platforms may use de-identified, aggregated usage patterns to improve its own product — including recommendations, forecasting, the Restaurant Intelligence Network, and automation. This platform learning operates only on information that does not identify a specific customer, employee, restaurant, or transaction.

Where the platform uses third-party AI providers to generate recommendations or drafts, those providers process the necessary inputs on Restaurant Platforms's behalf to return a result, under terms that do not permit using your content to train their general models.

Aggregated & de-identified data — the Restaurant Intelligence Network

Restaurant Platformsmay collect, aggregate, anonymize, and de-identify operational and usage information across participating restaurants to generate benchmarks, industry insights, forecasting models, AI recommendations, and platform analytics (the "Restaurant Intelligence Network"). This helps every participating restaurant see how it compares and improves the recommendations the platform can offer.

De-identified aggregates never identify, and are not designed to identify, an individual customer, employee, restaurant, or transaction. A benchmark is displayed only when enough participating restaurants exist in a group to reasonably prevent any individual restaurant from being identified. No customer or employee personal information is ever included in these aggregates.

Participation in the Restaurant Intelligence Network is presented to you transparently and can be turned off at any time from your settings. Aggregated and de-identified intelligence derived in this way is owned by Restaurant Platforms.

Contact

Questions about how we use AI can be sent to privacy@restaurantplatforms.com.

AI Advisory & Learning Policy